Austin, TX, USA
- User scenarios
- Task analysis
- UX design
- UI design
- Product ownership
- Design studio
- Public speaking
BioWare, Austin, TX
- Web Interaction Designer, August 2009 through July 2012
- Responsible for most of the interaction design and user experience for the web site for the Star Wars: The Old Republic massively-multiplayer online game. End-to-end designs included:
- A multi-channel registration, security and billing flow which over 1.7 million players successfully completed as a prerequisite for play. Multiple additional entrypoints and conversion funnels were later added to meet the needs of various marketing programs.
- Automatic mini-sites for thousands of player communities, allowing players to find each other and self-organize in the months leading up to launch, culminating in their conversion to in-game groups upon the game’s release.
- The product pre-order flows, supporting what became the fastest pre-ordered title in Electronic Arts’ history.
Optaros, Austin, TX
- Senior UX designer and developer, US Oncology, Summer 2009
- Designed wireframes and comprehensive layouts from an initial set of visual designs for a healthcare services company portal.
- Senior UX designer and developer, Activision Blizzard, Winter 2008
- Interviewed users and performed functional and business analysis to design and develop a digital asset management web application for the marketing and public relations teams of a large media publisher. Designed wireframes to propose and specify application functionality. Performed user testing to get feedback as the application was being developed and iterated rapidly with both new wireframes and directly implementing interface changes to accommodate user responses.
- Senior UX developer, BioWare, Fall 2008
- Created wireframes and functional specifications from comprehensive layouts and provided development estimates.
- UX designer, Optaros Gazzetta, Spring 2008
- Requirements analysis, wireframes and contrast mockups for a hypothetical newspaper’s entertainment guide’s next-generation online presence.
- UX developer, Optaros OForge, Winter 2007
- Analyzed the usage of our internal source control and project management system through interviews with developers and project managers. Produced mockups of alternative, improved navigation structures.
- UX developer, McKesson Mail-Order Pharmacy, Winter 2007
- Standardized the interface elements for a large pharmaceutical company’s internal sales management application and produced a corresponding style guide.
- UX developer, Advance Publications’ High School Sports Network, Winter 2007
- Documented the interface patterns for a web-based content management application used by hundreds of sports teams and journalists to cover games, manage brackets, and publish to a national network of local newspapers.
Gemalto (formerly Axalto), Austin, TX
- Software developer, June 2006 to October 2007
- Designed a workflow and prototype interface for a new smart card self-enrollment product.
- Research and development assistant, June 2005 to June 2006
- Designed and implemented user interfaces for prototype smart cards with network stacks and onboard web servers. I contributed all of the UI in our “Network Identity Manager” (NIM) product, a USB token that provides cryptographically secure web logins.
- Bachelor of Arts in Geography, University of Texas at Austin, Austin, TX
- Degree focus was geographic information science: mapping, spatial analysis, statistics, demographics and research. Interdisciplinary minor in Science, Technology and Society: studied human-technology interaction in both the design and anthropological sense. Class work included a proposal for a medical assistive technology for the speech-impaired, an analysis of the Blackboard learning management system UI, a case study of GPS position errors over time and the hardware and interface design of a personal digital assistant with an aural interface.
I occasionally write, speak, teach, and perform research and analysis. I like talking about genuine outbreaks of the future. I think a lot about design mentoring, community, education, and professionalism.